Shipping policy

Shipping times are estimates and transit times may vary. While we usually ship the next business day, please allow us up to 5 business days handling time for each shipment. Shipping charges on all premium shipping options (non-media mail) are non-refundable. Flat rate media mail shipping is intended for individual consumers and not bulk purchasing, we reserve the right to request additional payments for bulk purchases using our flat rate shipping service.
If you would like your pre-orders and in-stock items shipped separately, please order them separately. Otherwise, we will ship all your items, when the last title is released!
Street dates for pre-orders are tentative and are subject to change.
All orders include free shipping insurance that covers both the purchase and shipping costs. In the event of a lost or damaged package an insurance claim will be made on your behalf. If the claim is accepted by the insurance company we will send you a replacement, if no replacements are available we will refund you your purchase amount. If the insurance claim is not accepted no refund or replacement will be provided.

International Shipping

Every international order includes shipping insurance that covers both the purchase and shipping costs. In the event of a lost or damaged package an insurance claim will be made on your behalf. If the claim is accepted by the insurance company we will refund you the amount offered in the claim. If the insurance claim is not accepted no refund will be provided.
Any duties, taxes and customs fees for international orders are the responsibility of the customer.